# Help & Support **URL:** https://community.startinfinity.com/c/help-support/6.md [Latest](https://community.startinfinity.com/latest.md) · [Categories](https://community.startinfinity.com/categories.md) --- ## [About the Help & Support category](https://community.startinfinity.com/t/about-the-help-support-category/14)
**Author:** [@admin](https://community.startinfinity.com/u/admin)\ **Replies:** 1\ **Last updated:** [October 22, 2021, 5:26pm UTC](https://community.startinfinity.com/t/about-the-help-support-category/14 "2021-10-22T17:26:47Z")
Infinity can do so much, but sometimes it’s hard to do it the best way. We are here to help you create the best workspace. --- ## [Using references in automation](https://community.startinfinity.com/t/using-references-in-automation/4510)
**Author:** [@leon.kersten](https://community.startinfinity.com/u/leon.kersten)\ **Replies:** 3\ **Last updated:** [June 2, 2026, 9:23am UTC](https://community.startinfinity.com/t/using-references-in-automation/4510 "2026-06-02T09:23:40Z")
Hi there, I’m working on an automation that creates a new item in a folder whenever the due date of an existing item is updated. The new folder is intended to function as a to-do calendar. While the automation works we… --- ## [My Export to PDF function isn't working](https://community.startinfinity.com/t/my-export-to-pdf-function-isnt-working/4565)
**Author:** [@angela](https://community.startinfinity.com/u/angela)\ **Replies:** 5\ **Last updated:** [May 26, 2026, 2:40pm UTC](https://community.startinfinity.com/t/my-export-to-pdf-function-isnt-working/4565 "2026-05-26T14:40:56Z")
When I export to PDF, I never get the email. Since Wednesday, June 11th. I can export to CSV but not PDF. Any ideas? --- ## [Create Item suddenly returns Server Error](https://community.startinfinity.com/t/create-item-suddenly-returns-server-error/4704)
**Author:** [@cucumba](https://community.startinfinity.com/u/cucumba)\ **Replies:** 4\ **Last updated:** [May 21, 2026, 1:30am UTC](https://community.startinfinity.com/t/create-item-suddenly-returns-server-error/4704 "2026-05-21T01:30:45Z")
Did something change between April 24th and today? --- ## [Does Zapier integration support attachments?](https://community.startinfinity.com/t/does-zapier-integration-support-attachments/4681)
**Author:** [@deborah.swinney](https://community.startinfinity.com/u/deborah.swinney)\ **Replies:** 1\ **Last updated:** [March 17, 2026, 11:29am UTC](https://community.startinfinity.com/t/does-zapier-integration-support-attachments/4681 "2026-03-17T11:29:56Z")
I’ve set up a Zap to create a new item in a board, triggered by an email. I tried configuring the Zap to put the email attachment into the item attachment, but it didn’t work. Before I try working out what’s wrong, I w… --- ## [Automation - source folder change](https://community.startinfinity.com/t/automation-source-folder-change/3345)
**Author:** [@5555dimitri](https://community.startinfinity.com/u/5555dimitri)\ **Replies:** 2\ **Last updated:** [January 21, 2026, 6:20pm UTC](https://community.startinfinity.com/t/automation-source-folder-change/3345 "2026-01-21T18:20:40Z")
I was very, very excited to know that automatons are here! First thing I was planning to implement was sending me notifications when someone from our team moves an item from one folder to another. Somehow being aware of… --- ## [Increasing the text size on Mac App](https://community.startinfinity.com/t/increasing-the-text-size-on-mac-app/4560)
**Author:** [@abdigital](https://community.startinfinity.com/u/abdigital)\ **Replies:** 1\ **Last updated:** [June 7, 2025, 4:17pm UTC](https://community.startinfinity.com/t/increasing-the-text-size-on-mac-app/4560 "2025-06-07T16:17:20Z")
Hi, Is there a way to increase the text size of the app on a Mac? Its very tiny and doesn’t even fill the window. Thanks --- ## [Embed in Dark Mode](https://community.startinfinity.com/t/embed-in-dark-mode/4529)
**Author:** [@tim.fisher](https://community.startinfinity.com/u/tim.fisher)\ **Replies:** 1\ **Last updated:** [January 28, 2025, 6:06pm UTC](https://community.startinfinity.com/t/embed-in-dark-mode/4529 "2025-01-28T18:06:27Z")
Is there a way to embed a board in dark mode? Thanks. --- ## [Life time subscription expired?](https://community.startinfinity.com/t/life-time-subscription-expired/4522)
**Author:** [@christian.mueller](https://community.startinfinity.com/u/christian.mueller)\ **Replies:** 3\ **Last updated:** [January 19, 2025, 9:05pm UTC](https://community.startinfinity.com/t/life-time-subscription-expired/4522 "2025-01-19T21:05:11Z")
Hi Team, Back in 2020 I purchased a life time subscription plan paying a one-time amount (it was a special offer during that time). Now, when logging in again (after some years/months of inactivity), I realize my create… --- ## [Upload files via form](https://community.startinfinity.com/t/upload-files-via-form/3283)
**Author:** [@ehnmm](https://community.startinfinity.com/u/ehnmm)\ **Replies:** 2\ **Last updated:** [December 19, 2024, 10:32am UTC](https://community.startinfinity.com/t/upload-files-via-form/3283 "2024-12-19T10:32:19Z")
Hello, Current my employees upload files via form. But I realise it doesn’t let them upload files that is greater than 500 kilobytes. Is there a way to upload file via form that are at least 100MB? Thank you. --- ## [File Size Limit in Form?](https://community.startinfinity.com/t/file-size-limit-in-form/3314)
**Author:** [@CodeKnight](https://community.startinfinity.com/u/CodeKnight)\ **Replies:** 6\ **Last updated:** [December 19, 2024, 10:31am UTC](https://community.startinfinity.com/t/file-size-limit-in-form/3314 "2024-12-19T10:31:10Z")
Quick question, is there a reason that the form upload limit is soo small? Weirdly it got to 100% uploading a 500mb file, only to be told that the upload limit is approx 5000Kb? Any way to change this, or limit it to som… --- ## [Import CVS Time](https://community.startinfinity.com/t/import-cvs-time/4433)
**Author:** [@infinity7](https://community.startinfinity.com/u/infinity7)\ **Replies:** 4\ **Last updated:** [November 15, 2024, 2:09pm UTC](https://community.startinfinity.com/t/import-cvs-time/4433 "2024-11-15T14:09:46Z")
I am having an issue importing from a CSV file regarding time fields. Everything else in my file imports just fine include the date fields. However, I need my items to have valid time fields along with the date and no ma… --- ## [Short cut for bulk select and paste?](https://community.startinfinity.com/t/short-cut-for-bulk-select-and-paste/4250)
**Author:** [@Mmmk](https://community.startinfinity.com/u/Mmmk)\ **Replies:** 5\ **Last updated:** [November 8, 2024, 11:39pm UTC](https://community.startinfinity.com/t/short-cut-for-bulk-select-and-paste/4250 "2024-11-08T23:39:36Z")
Is there a bulk select option, to select multiple cells like in Excel etc. I.e hold shift and arrow, ctrl+c, ctrl+p etc? --- ## [Date Attribute with Time Field](https://community.startinfinity.com/t/date-attribute-with-time-field/4434)
**Author:** [@cucumba](https://community.startinfinity.com/u/cucumba)\ **Replies:** 1\ **Last updated:** [October 25, 2024, 4:07pm UTC](https://community.startinfinity.com/t/date-attribute-with-time-field/4434 "2024-10-25T16:07:46Z")
So there’s no mention in the documentation about what format the Date attribute takes when used with Time Field. Does anyone care to clarify and update the docs? Using the API, i’ve tried “yyyy-mm-dd hh:mm”, item was cr… --- ## [Who is Infinity for?](https://community.startinfinity.com/t/who-is-infinity-for/4429)
**Author:** [@cucumba](https://community.startinfinity.com/u/cucumba)\ **Replies:** 3\ **Last updated:** [October 19, 2024, 7:36am UTC](https://community.startinfinity.com/t/who-is-infinity-for/4429 "2024-10-19T07:36:53Z")
As i understand from the API documentation, the table doesn’t work like a database table right? you can’t retrieve its rows through API to be used as external data source. So, who exactly is this for? and for what use ca… --- ## [Calculating a date with Formula](https://community.startinfinity.com/t/calculating-a-date-with-formula/2334)
**Author:** [@alain.morcel](https://community.startinfinity.com/u/alain.morcel)\ **Replies:** 3\ **Last updated:** [September 23, 2024, 5:57pm UTC](https://community.startinfinity.com/t/calculating-a-date-with-formula/2334 "2024-09-23T17:57:44Z")
Hello to all, Here is the problem. I have ‘End-Date’, I have ‘number of production days’ and I would like to calculate the ‘Start-date’ using these two variables. Looking for advice. Kindest regards. --- ## [How to make a column only have unique entries?](https://community.startinfinity.com/t/how-to-make-a-column-only-have-unique-entries/4390)
**Author:** [@htran](https://community.startinfinity.com/u/htran)\ **Replies:** 1\ **Last updated:** [September 16, 2024, 7:01pm UTC](https://community.startinfinity.com/t/how-to-make-a-column-only-have-unique-entries/4390 "2024-09-16T19:01:22Z")
Hello, I am unable to find the option to make columns only contain unique entries (and no duplicates). I am looking to utilize this for my two different use cases below: 1. Human Resources - Managing employees with th… --- ## [Darshan Hiranandani : How do I sync due dates from Trello to Google Calendar?](https://community.startinfinity.com/t/darshan-hiranandani-how-do-i-sync-due-dates-from-trello-to-google-calendar/4392)
**Author:** [@darshanhiranandani23](https://community.startinfinity.com/u/darshanhiranandani23)\ **Replies:** 1\ **Last updated:** [September 16, 2024, 6:57pm UTC](https://community.startinfinity.com/t/darshan-hiranandani-how-do-i-sync-due-dates-from-trello-to-google-calendar/4392 "2024-09-16T18:57:20Z")
Hi everyone! I’m looking to sync due dates from a table in Infinity to my Google Calendar using Zapier, but I want to make sure only the due dates show up and not other dates. Is it possible to do this with Zapier’s free… --- ## [Support with calculation in formula field](https://community.startinfinity.com/t/support-with-calculation-in-formula-field/4400)
**Author:** [@bgillibrand](https://community.startinfinity.com/u/bgillibrand)\ **Replies:** 0\ **Last updated:** [August 27, 2024, 7:32pm UTC](https://community.startinfinity.com/t/support-with-calculation-in-formula-field/4400 "2024-08-27T19:32:21Z")
Hello, I need to get the years old in infinity For example, a collaborator joins the company on August 1, 2020, as of today, August 27, 2024, this person would be 4 years and 26 days old. I would appreciate if you coul… --- ## [Import in and out of existing projects?](https://community.startinfinity.com/t/import-in-and-out-of-existing-projects/899)
**Author:** [@micheal](https://community.startinfinity.com/u/micheal)\ **Replies:** 11\ **Last updated:** [August 17, 2024, 4:08pm UTC](https://community.startinfinity.com/t/import-in-and-out-of-existing-projects/899 "2024-08-17T16:08:12Z")
I want to import some of your nice templates to a project. What’s more, I want to cope some folders from project A to project B. Possible? What about copying cross-workspace? --- ## [Create folder with custom name in automation](https://community.startinfinity.com/t/create-folder-with-custom-name-in-automation/3328)
**Author:** [@joan.aranda](https://community.startinfinity.com/u/joan.aranda)\ **Replies:** 4\ **Last updated:** [May 23, 2024, 2:35pm UTC](https://community.startinfinity.com/t/create-folder-with-custom-name-in-automation/3328 "2024-05-23T14:35:17Z")
Automation has been a great addition to Infinity. However, one of the most limiting aspects for me is that the “create folder” action is only able to create a folder with a predefined name. It doesn’t help much when you … --- ## [How can StarInfinity help in Complex Work Environments?](https://community.startinfinity.com/t/how-can-starinfinity-help-in-complex-work-environments/4317)
**Author:** [@sanjeevmansotra](https://community.startinfinity.com/u/sanjeevmansotra)\ **Replies:** 2\ **Last updated:** [March 13, 2024, 6:43pm UTC](https://community.startinfinity.com/t/how-can-starinfinity-help-in-complex-work-environments/4317 "2024-03-13T18:43:11Z")
Hello, my name is Sanjeev Mansotra. How can StartInfinity integrate artificial intelligence and machine learning capabilities to enhance task prioritization, resource allocation, and overall project efficiency, ensuring … --- ## [Automation to send email to multiple recipients](https://community.startinfinity.com/t/automation-to-send-email-to-multiple-recipients/4297)
**Author:** [@jstanley](https://community.startinfinity.com/u/jstanley)\ **Replies:** 1\ **Last updated:** [February 22, 2024, 11:48am UTC](https://community.startinfinity.com/t/automation-to-send-email-to-multiple-recipients/4297 "2024-02-22T11:48:26Z")
I am trying to use automations to send an email to multiple recipients. I have the automation woking correctly to send to one email, but when I try to add additional email addresses into the proper input field I get an e… --- ## [Provisional and Confirmed dates](https://community.startinfinity.com/t/provisional-and-confirmed-dates/4305)
**Author:** [@paul3](https://community.startinfinity.com/u/paul3)\ **Replies:** 1\ **Last updated:** [February 22, 2024, 11:35am UTC](https://community.startinfinity.com/t/provisional-and-confirmed-dates/4305 "2024-02-22T11:35:13Z")
Hi, we use infinity to track projects. There are key stage milestones/phases we track on each project, which are set as date attributes within the ‘project item’. Is it possible to: Set date attributes so they are eith… --- ## [Automations - Create New Item with Variable for Title](https://community.startinfinity.com/t/automations-create-new-item-with-variable-for-title/4315)
**Author:** [@landofawz](https://community.startinfinity.com/u/landofawz)\ **Replies:** 1\ **Last updated:** [February 22, 2024, 11:30am UTC](https://community.startinfinity.com/t/automations-create-new-item-with-variable-for-title/4315 "2024-02-22T11:30:39Z")
Rant coming! So I created an Automation that is triggered when the category for the card changes to DONE The actions are to create more items for different languages that have the same title as the original. This is ac… --- ## [How To Set Up Content Creation and Distribution System](https://community.startinfinity.com/t/how-to-set-up-content-creation-and-distribution-system/4313)
**Author:** [@landofawz](https://community.startinfinity.com/u/landofawz)\ **Replies:** 0\ **Last updated:** [February 12, 2024, 6:55pm UTC](https://community.startinfinity.com/t/how-to-set-up-content-creation-and-distribution-system/4313 "2024-02-12T18:55:49Z")
I am wanting to set up a board that can… make sure various things get done for a piece of content… The content is training materials that need to be translated into other languages. Additionally, there needs to be edito… --- ## [How to duplicate an Item?](https://community.startinfinity.com/t/how-to-duplicate-an-item/714)
**Author:** [@slides.controlesdisa](https://community.startinfinity.com/u/slides.controlesdisa)\ **Replies:** 9\ **Last updated:** [January 2, 2024, 11:21am UTC](https://community.startinfinity.com/t/how-to-duplicate-an-item/714 "2024-01-02T11:21:16Z")
I´m a new user and I would like to know how to duplicate an item so that I can edit it later. I deal with many similar items and would like to copy a kind of “template item” including its checklists and members as well … --- ## [How to automatically skip weekends in Gantt chart view](https://community.startinfinity.com/t/how-to-automatically-skip-weekends-in-gantt-chart-view/4280)
**Author:** [@marcel](https://community.startinfinity.com/u/marcel)\ **Replies:** 0\ **Last updated:** [November 21, 2023, 11:08am UTC](https://community.startinfinity.com/t/how-to-automatically-skip-weekends-in-gantt-chart-view/4280 "2023-11-21T11:08:12Z")
Hi there, I want to use Infinity for projectplanning purposes. Is there a way to define that resources don’t work in weekend, hence SAT and SUN are automatically skipped in the Gantt chart view + the end dates of tasks … --- ## [Send form so that it updates a record](https://community.startinfinity.com/t/send-form-so-that-it-updates-a-record/4270)
**Author:** [@rymerdigital](https://community.startinfinity.com/u/rymerdigital)\ **Replies:** 0\ **Last updated:** [November 7, 2023, 3:39pm UTC](https://community.startinfinity.com/t/send-form-so-that-it-updates-a-record/4270 "2023-11-07T15:39:22Z")
I can see there is an old feature request thread about this back in 2020, so I was wondering if there was a way we could do this now? My use case is that I would like to bulk send out a form link to all the records on o… --- ## [Formula for average of progress bars](https://community.startinfinity.com/t/formula-for-average-of-progress-bars/4255)
**Author:** [@rymerdigital](https://community.startinfinity.com/u/rymerdigital)\ **Replies:** 0\ **Last updated:** [October 18, 2023, 1:16pm UTC](https://community.startinfinity.com/t/formula-for-average-of-progress-bars/4255 "2023-10-18T13:16:29Z")
Hi there, I’ve had a browse through and I can’t see that this has been asked before - I’m setting up progress bars so that my client can track his student’s progress in different areas and I need to be able to add up th… [Next page](https://community.startinfinity.com/c/help-support/6.md?page=1)