Hello @abdo and @derrickmg.admin!
And thank you for sharing your thoughts and for your support @micck, we appreciate it!
First of all, let me apologize for only replying to this topic now.
We try to give the best customer support as we can, and we take great pride in our communication with our community. In fact, we are very proud to say that from this week finally, we can offer 24/7 chat support. I will invite you if you have any questions or need help, to write to our chat support and you should get a reply within minutes.
However, on our community forum, we don’t offer such speedy support and it’s possible that sometimes it might take a few days to get a reply. That’s why I suggest reaching out to our support agents if you need help with something urgently.
Of course, we’ll try to be faster here as well as we train our new support team members. We believe that community forum replies do require a certain level of experience and knowledge that only our veteran team members have, which is why we still need to get our newest team members to a certain level to be able to join us here.
Anyway, let’s get to the more important part.
When it comes to the roadmap and our development of new features, we have indeed been working hard on developing features from the roadmap as well as some smaller improvements, updates and fixes that are not on the roadmap but are very necessary to do, and we release those almost daily.
Regarding the bigger features from the roadmap, since publishing the roadmap, we have started working on some new features, we are almost done with the Archive feature for example, and many features from Planning column are now in the Backlog which means they have been prioritized due to the high number of votes from our community.
The only thing which has been stagnant is the Updates folder (which we haven’t updated in a while but we did absolutely have new updates in the meantime for each month. ), and although we have actually taken some suggestions from the Community’s Voice (like password-protected public boards which is in the works), we haven’t taken the time to actually update the public roadmap with these changes.
Of course, we are aware we need to update the roadmap more regularly and we plan to do it this week and keep it more up to date from this week on.
As @micck said, we don’t have resources like Google (or some bigger work management tools at the moment), which means our speed of development can’t be on that level, but I can assure you that we are doing our best to develop the new features and improvements as fast as we can, and we’re trying to offer the best and fastest customer support we can.
I hope that clarifies things a bit. Sorry for a bit longer reply. If you have any additional questions or concerns, let me know!