Hi there. We want to do Ticket Support with Infinity and one of the issues that we are facing is that we need some values like “Proyect SLA” to be parametric. Is there any way or recommended guideline to have this implemented at “Global Level”?
Thanks!
Hi @ccarvajal, welcome to the community, we are stoked to have you here 
When it comes to your question, I am not quite sure I understand what you need or what "Proyect SLA " is in this particular case. Maybe labels can help you here, but without a bigger picture or better understanding of your use case is, I cannot tell you exactly what you need!
So, in that case, would you be able to tell us a bit more about your use case and what you want to achieve, as we would like to help you as much as we can!
Also, it might be faster to contact is via live chat option in the bottom right side of your screen (while in Infinity).
Thanks 